Thursday, February 12, 2009

Be Aware of Chinese Restaurants

Be aware of Chinese restaurants. I really don't mean to be a racist. I am Taiwanese (and a lot of people consider that as Chinese, too). It's just from this story I heard. This story didn't come from a customer, but a Chinese person who used to work as a server at a Chinese restaurant. This Chinese woman told me some horrible things she and her coworkers used to do to their customers. The worst part is... she told me she never felt bad doing those things. Maybe that's one of the reason I never considered her a friend.

First, they eat your food before they bring it your table. They eat it with their hands, picking up a shrimp there, a piece of beef there. If they really like the food, they put some of it into their own "bowls" to eat more later. (Yes, they keep a bowl in the back to steal people's food.) Then they arrange the plate with fingers again so you'll never know someone already ate your food.

Then they cheat you with the bill. This woman said that they use the handwritten order pad. They scribble down the dishes you order, but will NEVER put the individual price for each dish. Then when they add up the total, they ALWAYS add some extra money to it. If it's a small order, they can only add $3 or $5. If it's a big order, they can add $15 or $20. If it's a big order and the customers also order alcohol, they can add $50 or even $100. Especially if it's one of those big banquet table that somebody is treating. She claimed that from her experience, people who treat will NEVER check the bill. They didn't want to look "cheap" or "stingy". So they usually just bust out their money and pay without even looking at the bill.


And where does the extra money go? Not the owner. The owner probably doesn't even know about the shady things his servers and manager are doing. It's a cash only restaurant. So they put the correct amount on another bill for the owner. The servers divide the extra cash to take http://www.eileenlikestoeat.com, DAILY. She said it was exciting and thrilling to see how far they can cheat the customers.

What if they get caught? She said that's simple. Just pretend it was a honest mistake, a simple miscalculation, apologize, then think "bummer, there goes another extra $20. Oh well, there will always be another sucker."

The following didn't come from this woman, but I read in the Chinese newspaper the other day. A lot of the Chinese restaurants in the SGV recycle their food. Some restaurants dump the uneaten rice right back to the rice pot. Some restaurants used customers half eaten leftover rice to make fried rice. Tea is often recycle from customer to customer. Do it yourself BBQ restaurants also recycle leftover meat to serve to the next customer. This was an undercover story from a Chinese reporter investigating Chinese restaurants!

I LOVE Chinese food. And I hate to be suspicious of all Chinese restaurants practice unethical business as the above mentioned. But I am going to be extra careful when I dine at Chinese restaurant from now on. And I probably will never order fried rice again.

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25 comments:

  1. I've heard about waiters/waitresses taking a piece or two from your plate. I've not heard about cheating the customers will incorrect bill amount though.. That's why I always check the bill amount..

    I've caught incorrect bill a few times.
    Mostly at Chinese restaurant. And last night at Bazaar, too.
    One time at a pub in Taiwan, they overcharged us $100!
    It's good to always check the bill.

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  2. Damn, the hard part is that I actually have a sneaky suspicion about a place I liked a lot in my neighborhood. I always think they don't add the bill correctly to my order either because I always wonder how it is possible to be $11 even or something like that.

    The picking of the food thing is disgusting. Considering I thought they get free meals and the cook can cook anything they want for the servers. Oh well... very disturbing.

    I've been to restaurants like that, too.
    If your bill is like $10.87, they'll just charge you $11.
    Even though it's only a small amount, but I won't go back to those restaurants.
    I still think that's cheating.

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  3. Not surprising, but good things to be aware of. Even Chinese people going back to China are paranoid of stuff like this happening to them. To add to this though, you never want to use the hot towels they sometimes provide before service. I've seen chefs in the bathrooms using those towels for impromptu sponge baths. The sad thing is, so many of the really good Chinese restaurants are also the dirtiest

    Ewww.... I'll never use the hot towels again.
    I read a story in a Chinese magazine.
    In some China restaurants, they serve rat as quail.
    There were pictures in the magazine showing exactly how they did it.
    How they cut the rat and deep fried it to make it look like quail.
    It was very disturbing....

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  4. Yea, I heard about this kind of news all the time.
    It happens to everywhere and every kind of restaurants. So not just Chinese, other kind of restaurant does that too. Sometimes food poison and bad service happen in high end restaurants,too. Whenever we eat out, we are risking our health on our own lock. So that's why cook for ourselve is the safiest and healthy way. So becareful everyone.

    Yes, I totally agree with you.
    Sometimes I wonder if restaurants really spend their time washing the veggies.
    Cooking at http://www.eileenlikestoeat.com is definitely healthier and safer.

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  5. OMG this is so disturbing. Thanks for taking the time to write this up. I've always wondered what they do to the leftover rice left in the pot and so I've always packed all the leftover rice back http://www.eileenlikestoeat.com, to make fried rice.

    Now I always take the leftover rice http://www.eileenlikestoeat.com, too.
    Especially some restaurants start charging for rice.
    Hey, if I pay for it, I am taking it http://www.eileenlikestoeat.com.

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  6. Wow that's unbelievable! Now I really have to watch out whenever I go to Chinese restaurants.

    I know! I was so surprised when that woman told me the story.
    She was so proud of how "smart" she was, too. Unbelievable!

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  7. I’m sure its not only happening in Chinese restaurant

    Another thing we all need beware of is

    When @restaurant become your regular

    You better make sure leave tip over 15% (no matter good or bad service)

    Once you become regular customer

    And they notice your tip habit

    I had in this food business for so long

    Waiter/waiters they know …..

    The worse tipping customer are 1) India 2) Filipino 3) China

    Sorry no meaning to be discrimination !! But Its fact!!!

    God knew how many foreigner objects they had been eat in

    I've seen waitress chasing customers out of restaurants demanding more tips.
    (Yeah, Chinese restaurants.) Another thing is... I think younger people actually tip better than older people.
    But in restaurants, servers are more friendly to older customers.

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  8. Ha ha

    this Tag should change

    !!! Beware of eating "any" restaurant !!!

    haha.... Yeah that's true.

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  9. Hi Eillen,

    Thanks for sharing this information with us. I also posted it in my facebook to warn my friends.
    Sometimes when I ordered to go meal in Chinese restaurants and paid by credit card , i always add 10% tips to my bill. But what happened was they added few dollars to my bill for tips and I wouldn't find out until I double checked my statement with my receipts . I caught it several times in different Chinese restaurants here. when they get caught, they just said " OK, we'll return your extra charge", no apology or excuses at all. it seems they have done this all the time.
    Once I found their dishonest behavior, I wouldn't go back there again. Now, I only pay cash at Chinese restaurants and always double check if it's correct amount.

    You tip for to go order, too? That's already a very nice thing to do.
    And they still add more $$$? That's really bad.
    If I encounter any restaurant like that, not only that I won't go back.
    I'll tell my friends/family not to go either.
    Restaurant people really should realize that by cheating someone a few dollars,
    they might lose a lot more potential customers.

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  10. I, myself, have saw some places they put the rice back to the rice pot while I was eating there and waiting for to go!
    one is in Monterey Park and one is in City of Industry.
    the most disgusting is, those laides (usually is lady server), don't even seem to care, they do it right in front of customers. I once said it to them, hey, didn't that rice was served to that table already? she looked at me like what's so surprised about?
    for myself, if i got rice couldnt finish, even i dont want it any more, i would still ask for to go and trash myself or sometimes, i just put some soy sauce on top of it to make them couldn't re-use it again!
    one more thing is, they said, never ask for water in the chinese place.....>_<

    Putting soy sauce on top of rice is a good idea.
    Maybe I'll start doing that, too.
    Hey, but wouldn't they just use the soy sauce to make fried rice?
    And we already add seasoning for them.... *_* haha....
    I remember whn I was living in Taiwan, there was news that some restaurants recycle chopstick (the throw away kind).
    So we always break the chopstick in half after eating.

    ReplyDelete
  11. The picking food thing is pretty normal in any restaurants, not just Chinese restaurants. Before I was a waitress in one of chain fast food restaurants, every body picked food with hands before served and rearrange the plates.
    That's why everytime I remind my family and friends: never being implite to people who work in the restaurants; otherwise, you might get something you don't expect in your plates.

    A friend who used to be a waiter told me one time he was mad at a customer.
    He put cigarette ashes in that person's food.
    Yeah, don't make your server mad....

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  12. I even heard that if you make a complaint about the food , the chef will spit( 吐唾液)on your food before they serve it to you !

    I heard the same, too.
    I just remember a news I saw a long time ago.
    A customer sent back the food and the chef put hairs (not from the head) in his steak.
    The customer actually sued and won a lot of money.

    ReplyDelete
  13. Using previous night's rice to cook fried rice is a well known factor. I once saw a documentary. People in the kitchen do all kinds of nasty things to your food, not just Chinese restaurant. Especially in food got returned to the kitchen to re-cook, or re-order. They will spit in it, or do worst things. Like someone said earlier, be nice when you dine out.

    So if you really don't like the food, do you send it back or just eat it anyway?
    Dilemma dilemma dilemma...

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  14. Thanks for the info Eileen, I'll have to be careful next time about my bill. Actually I am not surprised about the reused food, once I read an article on a KFC in HK picking out food from garbage can to serve people if they come order food right before it cloese. (and glad that i never ate KFC when i lived in HK)... @@

    OMG! I googled and found the HK KFC pictures.
    That's just disgusting!

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  15. Eileen,

    我是覺得妳這一篇文章有點太武斷了,是真的是很有種族歧視的問題,妳只拿一個Sample就否定所有人,就好像妳看到一個黑人很窮,就咬定所有黑人很窮一樣,是完全不對的。

    我知道妳因為之前有台獨份子一直上來鬧,所以把BLOG改成這樣,但這些說實在也不是這麼重要,其實我之前也有建議妳要將BLOG移出無名小站,原因是我認為一旦移出後人氣會大不如前,但我後來想到妳可能有部分原因是因為Google廣告被停的關係。

    不管如何,我個人建議妳不管是政治或是種族的東西都不要碰才好,從我上面說的妳就知道我對妳是沒有惡意的,平心而論,不管任何政治立場的人,都應該互相尊重才是,妳之前發的文章確實對一些台獨有人身攻擊的批評,也不能完全怪對方,今天看到妳這篇文章,又讓我有相同的感覺。

    其實我們每個人都只是小小的存在,建議無論在政治和種族上,都採取中立的姿態,不情緒化的攻擊,我覺得女孩子應該可能聽不進去,但是我還是決定寫這個給妳我的想法。


    這位先生,你會不會想太多了?
    這篇文章和種族歧視、政治立場一丁點點關係都沒有
    我從無名搬出來和台獨、人氣、Google等等你猜測的各種原因也一點都沒關聯
    如果你這麼愛猜忌,不如去投稿給世界日報
    猜猜寫這篇報導的記者是否種族歧視還有他的政治立場是什麼
    那我也來猜測一下,由你這句「我覺得女孩子應該可能聽不進去」看來
    你應該有嚴重的性別歧視

    ReplyDelete
  16. OMG, thank you for the warning.

    You're welcome.

    ReplyDelete
  17. I'm Japanese and my Mom always claimed that the Japanese restaurants would recycle any uneaten rice that was left in the serving bowl. So I always felt it was my duty to polish off any remaining rice to spare other customers of having to eat our leftovers.

    Do they recycle the rice to make sushi?!

    ReplyDelete
  18. be weary of all korean restaurants with free side dishes!! they recycle them for next customer. even my korean friends told me that is common practice, although "illegal" in South Korea, they still do it here (US) anyway. not sure which one is worse, koreans or chinese. you be the judge.

    Really?! I'll make sure to finish ALL of my banchan in the future.
    But wait... will I be eating someone else's recycled banchan?

    ReplyDelete
  19. EWWWW好可怕的說
    報噵也有說到韓國人的小菜就是這次客人沒吃完他們就拿給下一個客人吃(好像是日本調查發現的八 上次在奇摩新聞看到的)
    還有~
    你知道全讚便利商店媽 我之前朋友在那裡打工 他說包御飯糰的時候飯糰掉到地上老闆還說拿起來繼續包
    之前辛巴樂也是因為廚房跑出一堆蟑螂被評為D 之後關店了一陣子 現在好像是A或是B
    我整個絕得華人的食物好不乾淨阿阿 加上你說的~驚驚阿
    我日本朋友說 他們的新選組(Vally那家) 只要好像也是發現什麼不乾淨的蟲蟲 老闆就會整個把店大掃除 超~~級~注重乾淨的 我挺佩服日本的說 而且去吃的時候心情也比較好

    我也覺得中國人的餐廳好像比較不注意衛生耶
    韓國小菜還回收挺不道德的
    以後吃不完的我都要把菜拌在一起
    這樣他們就沒有辦法回收了

    ReplyDelete
  20. 開餐館是良心事業.
    其實這種事情在什麼類型的餐館都會發生的.
    而比例上.規模小的家庭式餐館.比例可能少點,因為老闆無時無刻都在店裡.
    我也不覺得老外的品德會多高尚.

    如果這些餐館都關一關.那eileen你的美食專欄也可以停刊了.

    GOOD LUCK!!

    ReplyDelete
  21. I just hope that you realize that not all "Chinese" people are doing horrible things like this. Mostly of the restaurants in San Gabriel are owned by people who were from Taiwan and HK. Very few from mainland China. Since you guys won't consider youself Chinese most of the time, fine, please just say beware of "Taiwanese Restaurants". When this kind of shit happens, don't mention China, because remember? You're not a part of China. Thanks

    But I AM talking about Chinese restaurants owned by Chinese people.
    The woman who told me about what she did was Chinese. The restaurant she worked at was Chinese owned.
    The one restaurant in SGV that I know that recycled rice was owned by Chinese.
    And I am sure everybody heard about the poison milk powder scare from China.
    This is not a political issue. I was simply writing about facts that I know.

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  22. Yeah, and I'm SURE there are Taiwanese or HK restaurants that are doing the same thing. I just felt kinda bad to see the title specifically targeting "Chinese", you could've just said "some restaurants" in SGV or something. All I'm saying is don't make it sound like Chinese are the only people doing horrible things like that.
    I know I might overreacted a bit over something like this, but I felt like I had to throw this out there, don't take it personal. I've been reading your blog for restaurants for a while, good job on that. Keep it up!

    ReplyDelete
  23. do not just say Chinese restaurant,I worked in Japanese restaurants in Japan.I can tell u that all the problems could happen in all the restaurants at sometime.u just put all of them into Chinese whatever. I aslo lived in England for a long time and find the same problems were happening in there.I am not saying that Japanese or England restaurants are not good.I just want to say shameless on ur bias

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  24. Damm...now you got me thinking and suspecting all my fav asian places to eat. LOL

    haha don't think too much, just enjoy the food... I guess.

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  25. i worked as a waiter at a large restaurant. one thing i can tell you is that when the place was packed, for instance at lunch on friday, with tons of customers and orders and requests, all us waiters were serving very quickly, and there's no way any one of us would have a second to mess with anyone's food. there was way too much to do, if the manager sees anyone not racing around, they will be fired. they try to hire as few waiters as they can get by with. if any customer annoyed us, we'd just try to spend as little time on that table as possible and deal with the other orders first. chefs are the same, when a station gets flooded with orders, the chefs are just cooking fast, no time for any silly games. the staff can only really mess with people's orders if there's not a lot of orders coming in; but in that case you'd have to be a pretty annoying customer for anything like that. after the lunch service, then the chefs make staff meals, so where i was, there's no reason to steal anyone's food. so i think if you stick to large, good restaurants during very busy times, you'll have no problem with waitstaff or chefs. the recycling thing is a matter of restaurant policy, and any such restaurant should be reported to and closed by the health office.

    Thank you for the comment.
    I suspect things like this only happens at smaller restaurants.
    A well managed big and busy restaurants cannot afford to have unprofessional workers.

    ReplyDelete